SHIPPING, ORDERS & RETURNS
SHIPPING
Business days are Monday through Friday (excludes weekends and major holidays).
To maintain affordable costs to our customers, we use the most economical shipping method available for normal deliveries. Standard shipping is USPS First Class (packages less than 13 oz.) or USPS Parcel Select Ground (packages over 13 oz.) and is available to all customers in the United States, US Territories and overseas US Military installations with an APO/FPO/DPO address. Shipping rates are calculated according to the total weight of your order. Normal transit time for standard shipping ranges from 3-7 days after order processing for the contiguous United States, depending on location. Transit time for standard shipping to Hawaii, Alaska and all other outlying areas may vary from 12-16 days after order processing. Orders are normally shipped out on TUESDAYS and FRIDAYS ONLY (excludes major holidays) after order is processed/completed (see ORDERS AND PURCHASES below for processing times). We strive to ship out all orders within or beyond reasonable time as stated. Once they leave our hands, we cannot be responsible for delayed shipments due to USPS delivery services.
Shipping confirmation with package tracking information will be sent to customer only if a valid email address is provided at checkout or provided with payment. We want you to know when to expect your order delivery.
Coming soon…international shipping for everyone around the globe!
Need a quicker delivery? We also offer USPS Priority Shipping as options for your convenience (normally 2-3 business days after shipping for delivery after order is shipped).
ORDERS AND PURCHASES
Regular orders are processed 1-2 business days prior to shipping after order is paid. During busy holiday seasons, orders are processed within 2-3 business days prior to shipping after order is paid unless stated otherwise on our website. Special custom orders may take 4-14 business days to create and process prior to shipping after order is paid.
Keeping a small supply of limited inventory allows us to constantly offer new and unique selections. Occasionally, certain items and styles are in high demand and may be placed on backorder if we can create similar batches. If an item is on backorder, the product will show OUT OF STOCK, but a note will be made on the description that it is on backorder and cannot be ordered until we have more similar items created. Please feel free to contact us if you want to be notified when a similar item may be back in stock for purchase.
PLEASE CHECK and REVIEW...
We ask that you carefully REVIEW YOUR ORDER at checkout before completing. We are not responsible for entry errors made by customer (incorrect shipping address, credit card info errors, incorrect quantity of items, sale promo code not entered, incorrect color/style/size choice options, etc...). We are unable to modify an order with any changes after it is submitted. To ensure a pleasant ordering experience, please remember to take a moment and glance over your order before you hit that checkout button. 😁
PRICE ADJUSTMENTS
At this time, we do not offer Price Adjustments on prior purchases for items that temporarily run on a promotional sale or are marked down on a clearance sale.
REFUND/EXCHANGE POLICY
Customer satisfaction is priority to us and we realize that sometimes a purchase may not work out for you. If you have an item(s) to return, you may do so if it meets our policies below.
ALL SALES ARE FINAL for ALL special custom orders. (NO REFUNDS/NO EXCHANGES)
ALL SALES ARE FINAL on ALL clearance sale/markdown price items (NO REFUNDS/NO EXCHANGES)
Exchanges may be available on individual merchandise products that do not fall into any category above, if a similar item(s) is still in stock. If we confirm that a similar item(s) is in stock and can be exchanged, the same policies apply as they do for returns/refunds below.
Refunds (purchase price only) may be issued for any regular priced item (not listed in any category above). If unsatisfied with a purchase, please feel free to contact us (click our email link below) stating your reason and we may resolve the issue with a refund of purchase price upon receipt of product returned, if eligible. Returned merchandise must be shipped back to us including a print out of the hard copy packing slip or an emailed original order receipt within 30 calendar days of purchase date (date on purchase/order receipt/packing slip). We highly recommend that you securely ship your return product in the same packing materials to ensure that there are no damages in transit when we receive it. We also highly recommend that you use a tracking method by your shipping carrier. We will not issue a refund/exchange or be responsible for packages that are lost or do not deliver back to us in a timely manner. Returned merchandise must also be in its new condition, original packaging with tags still attached, unopened, unused, unaltered with no missing parts/items and not damaged by the customer for refund eligibility. We reserve the right to deny a return on any merchandise if it does not meet our eligibility requirements for returns. Customer is responsible for any return shipping costs and the original shipping charges are non-refundable (if applicable). Once an item has been returned and approved, we will refund the purchase price to the customer's original payment method within 5 business days.
If an order is received as a defective item (not a damaged item that is a result of mishandling from shipment carrier), email us within (2) business days of shipment delivery with detailed pictures of the defective item(s) and packing supplies from shipment (box and cushion materials). Once we examine the picture(s) and deem it as a result of manufacturing, we will send a replacement order free of charge. If a similar item(s) is no longer in stock or cannot be re-created, we will issue a full refund within 5 business days.
We will not be responsible for damages/losses due to neglect or mishandling during transit from USPS (damaged or opened package upon delivery). If you would like to purchase shipping insurance for your order, please contact us PRIOR to completing your order. If it appears that damages are the result of carrier handling, then customer must claim damage(s) with shipping carrier (USPS).
NOTE: All packages shipped via USPS Priority and Express are automatically insured up to a $50 value.
STORE BREAKS
Occasionally, our online store may temporarily close for a short break. If our store is on break, there will be a note to customers on our website stating when the next available date will be for shipping out orders. We greatly appreciate our customers' patience during these times.